Help / Questions

[Joyce]

Hi Everyone!

Should you ever have any questions regarding the store, forum, gallery, or anything else, please post them here and we will try to help you as soon as we can!

But before you post your questions here, make sure you go through the
FAQ - Frequently Asked Questions here: http://mscraps.com/forum/showthread.php?p=9135#post9135
You can also search this thread.
Perhaps your question has already been answered.

Thank you!

[Mindy Hanson]

It appears I have maxed out my queue. How do I clear it so that I can upload the proper file sized images?

[Joyce]

Hi Mindy!
When you click on "upload photos", you'll see this:


Images in your queue: 5


You can click on the number (5 in this case) and you will be taken to your queued images.
Where you can delete them.
The system might give you an error message, but that's ok, you will probably have to do it several times.

If you can't get it to work, PM me and I will help you out with this!

[France]

Hi Joyce

I tried as above (clicking on #of pictures in the queue to delete them) and it didn't work, and I get a similar error message as when I try to upload a picture:

Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 3600 bytes) in /home/joycepau/public_html/galleri/image-inc.php on line 116

I mistakenly uploaded the Humongous version of an image yesterday instead of the smaller one, so I think I clogged my queue.

Does this problem go away after 24 hours normally?

Could you please help me when you have a minute? I have a few layouts in queue that I'd love to upload to the challenge galleries.

Thank you!!!

France

[Joyce]

Hi France,
I wrote you an e-mail
Your problem should be fixed now!

[France]

Oh Joyce! Thank you!! I'm sure you deserve a holiday but I'm so happy you're not gone NOW!! Thank you!!

[Joyce]

Originally Posted by France

Oh Joyce! Thank you!! I'm sure you deserve a holiday but I'm so happy you're not gone NOW!! Thank you!!

You're welcome!!
Actually, my internet connection is playing up, that's why I am not around much!
(keeps shutting down like every 2 minutes! LOL - it has been like this for the past few weeks)

[France]

Ok, me again with a question...

I ordered a few things today (TYT!), and two of the items went through right away, and two of the items are listed as "queued".

I realise it's not Tuesday everywhere yet (almost, but it wasn't this morning)

My full payment went through Paypal, so that's not the problem.

Is this normal?

Is there some human interaction necessary for electronic orders? (just curious, really!)

Thanks....

[France]

Oh yeah, I forgot to add that I did receive download keys for those two products, but when I click on the link which normally allows me to download a zip file, it says "there was an error loading the download"...

[hondachicc]

This does not sound too normal France....I will send Joyce a note....she may need to fix something.